GameCRAWL

So I signed up for GameFly. For all you non-gamers out there, it's like netflix but for videogames. Awesome concept, but I've found it to be a little lacking in execution.
So far, I've received 8 games from gamefly and they've shipped semi-promptly and arrived semi-quickly. These 8 games have all been older titles (Fun but older). Titles that I passed up buying earlier in the year or last year thinking that someday I would get them on the cheap or rent them...as I'm doing now. These games have all been low on my list, with a stack of new releases atop the list. I've had two games in particular at the top of my queue for as long as I've been a member, those two games were Assassin's Creed II and Modern Warfare II. I ended up buying AC II and I'm still waiting to get my hands of MW II. You see, none of the top 5 games in my queue ever ship. So I started putting in games that might be fun, but that I wasn't really interested in. Games like Halo Wars and WET.
When those games arrived, I sighed, feeling as though I've settled. So enough is enough, I deleted all the games I wasn't too thrilled about and left the top 5 creme de la creme.
I returned my last game and it got to GameFly last wednesday. Since then I've been waiting for one my top 5 games to ship. Nothing. I wait. Nothing.
Granted, not all the games are as available as the rest. Everyone wants to play Modern Warfare II, so it has "low" availability. Which means it has a less than 25% chance of shipping. Fine, but.... I have other games in my list with "high" availability or even the oh so falsely labeled "Available Now."
So i waited three days and nothing has shipped. Finally I wrote an email. I was polite. I asked "Where the fuck are my fucking games you puss headed sons-of-whores?"
I get a little intense about my games.

I get this email in return:

Dear Peter,

Our apologies. We have reviewed your account and noted that you currently have only very popular releases in your GameQ. ...[blah...]... Please note the availability statuses on the Web site reflect inventory across all of our shipping centers. While the game may reflect "Available Now” or “High" in your Q, it may only be available in the shipping center that is more distant from your residence. We try to ship games from your primary shipping center to allow you to receive your games faster.

To ensure we ship games in the fairest possible manner, we factor in the length of time that you have been waiting for a game (once a return is received in our facility) and the time the desired available game was placed in your GameQ. ...[blah blah]... We also recommend you add more titles to your GameQ so you do not miss out on receiving games (i.e. don't you want to play viva pinata or Iron Man the game or maybe Halo 2??????).

[blah blah blah]
Sincerely,

The GameFly Team
Email: support@gamefly.com
Online help: http://www.gamefly.com/help

----------------------

I'm going to copy and paste something again for emphasis:

While the game may reflect "Available Now” or “High" in your Q, it may only be available in the shipping center that is more distant from your residence. We try to ship games from your primary shipping center to allow you to receive your games faster.

*ahem* even though the game may reflect AVAILABLE NOW, we're not going to ship it to you. Becaaaaaaause, and this is the great part, we would rather you not have a game at all, than make you wait an extra day or two to get the game.

This is the sound of me blinking in astonishment.

Further-frakking-more...
The top 5 games in my queue have availabilities as follows:

Medium
Low
High
High
Very Low

With these ranks, GameFly associates a probablity of immediate shipping. For Medium games it's 50%-74%, low is 25%-50%, etc... With the percentages given that should mean the probability that 1 of the games ships immediately is... (and here I'm using the most conservative values of their stated percentages, i.e. giving them the benefit of the doubt)
1-.5*.75*.25*.25*.95 = .9777

Given that the ranks stay the same, the probability that I don't get a game for three days is (0.0223)^3 = 0.000011

Something is rotten in the state of Ohio.